Refund and Return Policy

Thank you for shopping at Casual Play Shirts. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item(s) for a refund or exchange, subject to the following conditions:

Eligibility for Returns

To be eligible for a return, please ensure that:

• The item(s) must be returned within 30 days of the purchase date.
• The item(s) must be unused, unworn, and in the same condition as when you received them.
• The item(s) must be in their original packaging, with all tags and labels attached.
• You have the original receipt or proof of purchase.

The following items are not eligible for return:

• Ebooks (due to their digital nature).
• Items marked as “Final Sale”.
• Personalized or custom-made items.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Email Address] to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for the return.
2. Once you receive the RMA number, securely package the item(s) you are returning, along with a copy of the original receipt or proof of purchase.
3. Clearly write the RMA number on the outside of the package.
4. Ship the package to the following address:

[Your Return Address]
[Your City, State, Zip Code]
[Your Country]

You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that your return is received.

Refund Process

Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund. Please allow 7-10 business days for the refund to be processed and credited back to your original payment method.

The refund amount will include the purchase price of the item(s), excluding any original shipping charges.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team at [Your Email Address] to arrange the exchange. Exchanges are subject to product availability.

If the item you are exchanging for is of a higher value, you will be responsible for paying the difference. If the item is of a lower value, we will issue a refund for the difference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with photos of the damaged or defective item. We will arrange for a replacement or refund, depending on the circumstances.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

[Your Email Address]
[Your Phone Number]
[Your Physical Address (Optional)]