Refund and Return Policy

Thank you for purchasing from Shant Samgochian. We strive to provide high-quality products and customer satisfaction. Please read our Refund and Return Policy carefully.

1. Ebooks

Due to the nature of digital products, we generally do not offer refunds or returns for ebooks once they have been downloaded. However, if you experience technical issues that prevent you from accessing or using the ebook, please contact us, and we will do our best to resolve the issue.

2. T-Shirts

We accept returns for T-shirts under the following conditions:

• Damaged or Defective Items: If you receive a T-shirt that is damaged or defective, please contact us within 14 days of receiving the item. We will provide a replacement or a full refund, including shipping costs.
• Incorrect Size or Design: If you receive a T-shirt that is not the size or design you ordered, please contact us within 14 days of receiving the item. We will provide a replacement or a full refund, including shipping costs.
• Returns for Other Reasons: If you are not satisfied with your T-shirt for any other reason, you may return it within 30 days of receiving the item. The T-shirt must be unworn, unwashed, and in its original condition with all tags attached. You will be responsible for the return shipping costs. Once we receive the returned item, we will issue a refund for the purchase price of the T-shirt.

3. Print-on-Demand Products (Art Puzzles, Neckties)

Our print-on-demand products are made to order, so we generally do not accept returns unless the item is damaged or defective. If you receive a print-on-demand product that is damaged or defective, please contact us within 14 days of receiving the item. We will provide a replacement or a full refund, including shipping costs.

4. How to Request a Return or Refund

To request a return or refund, please follow these steps:

1. Contact us through the contact information provided on our website within the applicable time frame (14 days for damaged or incorrect items, 30 days for other T-shirt returns).
2. Provide your order number, a description of the issue, and photos of the damaged or defective item (if applicable).
3. We will review your request and provide instructions on how to return the item (if applicable).

5. Refund Process

Once we receive the returned item (if applicable) and approve your refund request, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

6. Exceptions

We reserve the right to refuse a return or refund if the item is not returned in its original condition, is damaged due to misuse, or if the return request is made outside of the applicable time frame.

7. Contact Information

If you have any questions about our Refund and Return Policy, please contact us through the contact information provided on our website.